Shipping policy

Shipping Policy

Last updated: September 1, 2026

Thanks for shopping with Zorvani. This policy explains how and when we ship your order, what delivery times to expect, and what happens if something goes wrong along the way.

ORDER PROCESSING

We process orders quickly and efficiently, often shipping the same day, and on average dispatching within just 1 to 4 business days.

Orders are processed Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships. During launches, sales and peak periods, processing can take slightly longer, and we will always tell you if that is the case.

Please note: ongoing tariff reviews may trigger extra customs inspections, adding a few days to delivery. Thanks for your patience.

ESTIMATED DELIVERY TIMES

Once your item or items have been shipped, the estimated delivery time will be as follows, as of 8.20.26:

United States: 7 to 11 business days
United Kingdom: 7 to 11 business days
Germany: 7 to 11 business days
Canada: 7 to 11 business days
Australia: 7 to 11 business days
Italy: 7 to 11 business days
France: 7 to 11 business days
Rest of world: 10 to 18 business days

These are estimates, not guarantees. Delivery windows are counted in business days from the date of dispatch, not the date the order was placed, and they exclude weekends and public holidays. Carrier delays, weather, customs inspections and peak seasons can extend them.

TRACKING YOUR ORDER

Every order ships with tracking. As soon as your parcel leaves us, we email you a tracking number and a link to follow it.

Tracking can take 24 to 72 hours to show its first scan after you receive the email. If your tracking has not updated after 5 business days, contact us at tryzorvani@gmail.com and we will chase it with the carrier.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set by your local authorities and are not included in the price you pay us.

Where these charges apply, they are the responsibility of the recipient. We cannot predict the amount or refund them, and parcels refused at customs are treated the same as refused deliveries, described below.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your shipping address carefully at checkout. We ship to the address exactly as entered.

If you spot a mistake, email tryzorvani@gmail.com immediately. We can usually correct an address before dispatch, but once a parcel has shipped we cannot reroute it. Orders returned to us because of an incorrect or incomplete address can be reshipped once you cover the return and reshipping cost, or refunded minus shipping.

DELAYED OR LOST PARCELS

If your parcel has not arrived within 10 business days of the estimated delivery window above, get in touch and we will open an investigation with the carrier.

Carrier investigations can take up to 21 days to conclude. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full, whichever you prefer.

Parcels marked as delivered by the carrier but not found are, in our experience, usually with a neighbour, a building manager, or in a safe place chosen by the driver. Please check those first, then contact us and we will help.

DAMAGED ON ARRIVAL

If your Float arrives damaged, email tryzorvani@gmail.com within 14 days of delivery with your order number and a photo of the item and the packaging. We will arrange a replacement or a refund. You will not be asked to send a damaged item back at your own cost.

REFUSED OR UNDELIVERABLE PARCELS

If a parcel is refused at delivery, unclaimed at a collection point, or returned to us as undeliverable, we will refund the order once it reaches us, less any shipping costs already incurred.

SPLIT SHIPMENTS

Multi-pack orders normally ship together in one parcel. Occasionally we ship in more than one parcel at no extra cost to you, in which case you will receive separate tracking numbers.

RETURNS AND REFUNDS

Shipping and returns are handled separately. Every order is covered by our 60-day money-back guarantee. Full details are in our Refund Policy.

CONTACT

Questions about a delivery, a tracking number or anything else on this page:

Email: tryzorvani@gmail.com

We reply within 24 to 48 hours, Monday to Friday.

Zorvani